Reference

What You Should Know Before You Play

Access to merak22 depends on local law and is available only in eligible regions — if you're in Indonesia and local rules permit, this page covers the terms that govern your account, your data, and how we handle disputes.

Account Eligibility RulesDANA, OVO, GoPay Transaction TermsData Retention PolicyJurisdiction-Dependent AccessPolicy Contact Channel
merak22 What You Should Know Before You Play
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We collect only the account data needed to operate your wallet, process DANA, OVO, and GoPay transactions, and keep your session secure. Data is held for as long as your account remains active, plus any retention period required by applicable rules — after that, it is deleted from live systems. You can request a copy of your account data or ask us to correct inaccurate records at any time through the email channel above.

Cookie Policy We use session and preference cookies to keep your account logged in and remember your lobby settings. You can clear cookies via your browser at any time without losing your account.
Account Security Login is protected by OTP verification sent to your registered number. Never share your OTP with anyone — our team will never ask for it through chat or email.
Data Retention Transaction records tied to DANA, OVO, and GoPay deposits are kept for the period required under applicable rules, then securely deleted. You can request your data history at any time.
Right to Request Changes Write to us to correct, update or delete your personal data. We process verified requests and confirm the outcome via the email address on your account.
POLICY CONTACT PATHS

Reach Us About a Legal or Policy Matter

If something in these terms is unclear or you want to raise a policy concern — including a data request or account dispute — our support team handles it directly. Queries sent through the live chat channel are triaged to the relevant team, and written requests via email are logged with a reference number so you can track progress. We aim to acknowledge policy-related queries within one business day.

Team online

Live Chat

Access live chat from the account menu on any page. Policy and legal queries are flagged to the right team during your session.

Email Support

Send written policy requests, data queries or account disputes by email. Each submission gets a reference number for follow-up.

Account Help Centre

The FAQ Account Help section covers common policy questions — wallet verification steps, account closure, and data access requests.

Legal and Policy Questions Answered

The questions below cover what we get asked most often about account eligibility, data rights, transaction terms, and how to raise a formal concern. If yours is not here, the email support channel is the right place to send it.

Access depends on local law. We accept accounts from regions where use is lawful under applicable rules. If access is restricted where you are, registration will not be completed.

We collect the details you provide at registration — name, contact number and e-wallet identity — plus session and transaction logs needed to process DANA, OVO, and GoPay payments.

Send a data access request to our email support channel from the address registered on your account. We log the request, verify your identity, and respond within the time frame required.

Yes. Write to us via email with a deletion request. We will remove data from live systems once any legally required retention period has passed and your account is closed.

Raise the dispute through live chat or email with the transaction reference. We check the wallet confirmation log and respond with our findings — mismatches are escalated to account verification.

We notify you via the contact on your account when material terms change. Continued use after the update date means you accept the revised policy. You may close your account if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.