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How merak22 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use the lobby — and how we keep that information safe.

Account data protectionDANA, OVO, GoPay transaction recordsCookie and device dataYour right to access or delete dataDirect contact for data requests
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merak22 How merak22 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply encryption at the point your data enters our system — whether that is your login credentials, a GoPay deposit confirmation, or a session token on mobile. Retention periods are set by the nature of the data: active account data is kept while your account is open, transaction logs are held for the period required under applicable rules, and marketing preferences are cleared when you withdraw consent. You can update your contact details, change your password, and review your active sessions directly from your account settings page.

Encryption in Transit

All data sent between your device and our servers — including DANA and OVO payment confirmations — travels over encrypted connections so it cannot be intercepted.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Retention and Deletion

Transaction records linked to GoPay, DANA, or OVO are retained only as long as legally required. Once that period ends, or if you request deletion, those records are removed from active storage.

Account Security Steps

We send a one-time code to your registered contact each time a new device attempts to log in. If you see a login you do not recognise, report it immediately through the Account Help Portal.

DATA REQUEST CHANNELS

Reach Us for Privacy Requests

If you want to access, correct, or remove data tied to your merak22 account, contact our support team directly. We handle data-related requests separately from general account queries, so please state clearly that your message is a privacy or data request. Our team will confirm receipt and respond within the timeframe permitted by applicable local law.

Live Chat Open the live chat widget from your account dashboard. State that your query is a privacy or data request so it reaches the right team promptly.
Email Support Send a detailed message to our support email. Include your registered account name and the specific data action you are requesting — access, correction, or deletion.
Account Help Portal Log into your account and visit the Help section. Submit a support ticket tagged as a privacy matter; this creates a traceable reference number for your request.

Common Questions About Your Privacy Rights

These questions cover what our policy means in practice — from what data we hold to how you can request changes. If your question is not answered here, our support team is the fastest route to a direct response.

We collect your name, email address, and login credentials at registration. When you deposit via DANA, OVO, or GoPay, we also receive a transaction reference and timestamp from the payment rail.

Yes. Submit a data access request through live chat or the Account Help Portal. We will compile your account data and respond within the timeframe local law requires.

Contact support and tag your request as a deletion request. We remove data we are not legally required to retain. Transaction logs tied to active fraud-prevention obligations may be held longer.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete transactions, and with fraud-detection services to protect your account.

Transaction records — including GoPay and OVO deposit logs — are kept for the period required under applicable local rules. After that, they are removed from active storage upon your request.

Once you close your account, we begin the deletion process for data we are not legally required to keep. You can request confirmation of what has been removed via our support email.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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