Reference

Terms and Conditions That Govern Your Account

These terms set out the rules that apply when you open and use your merak22 account — including how deposits via DANA, OVO, and GoPay are processed, what counts as eligible account activity, and what we both agree to uphold.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under payment termsApplies to all account activity on merak22Subject to updates — check this page for the current version
merak22 Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We hold your account data securely and use it only for the purposes described in these terms — processing your DANA, OVO, or GoPay transactions, verifying your identity when you request a withdrawal, and maintaining accurate account records. You have the right to request a copy of your account data or ask us to correct inaccurate details. Submit that request through live chat or email, and we will respond within the timeframe stated in our privacy policy. Players in Depok and across other supported Indonesia regions are covered by the same data handling rules.

Data Retention

We keep your account and transaction records as required for financial verification and in line with applicable local law in supported Indonesia regions.

Account Security

Your account is protected with OTP verification at login and at withdrawal request — an extra layer that applies every time your GoPay, OVO, or DANA payout is confirmed.

Cookie Policy

We use session cookies to keep your account active and preference cookies to remember your wallet type. You can manage cookie settings through your browser at any time.

Requesting Changes

To update your registered details — including your linked wallet number for DANA or OVO — contact us via live chat with your account ID and the change you need.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question about your account, wallet transaction, or eligibility status, our support team can clarify. You can reach us through live chat directly on merak22, or send a written query by email. When contacting us about a specific clause, include your registered account ID and the transaction reference if your query relates to a DANA, OVO, or GoPay payment — this helps us respond with the right context.

Live Chat Start a chat session on merak22 for real-time clarification on any clause, account condition, or wallet transaction covered in these terms.
Email Support Send a written query to our support address for detailed questions about eligibility, account rules, or payment terms relating to DANA, OVO, or GoPay.
Account Help Centre Check the help section of your account dashboard for quick answers on common terms questions — including deposit conditions and withdrawal verification steps.

Common Questions About These Terms

These are the questions we hear most often about how the merak22 terms apply to your account. If your question is not covered here, live chat is the quickest way to get a direct answer.

Yes. All wallet transactions — including DANA top-ups, OVO transfers, and GoPay payments — are covered by these terms. The payment conditions section explains how each method is processed.

The updated terms take effect from the date they are posted on this page. Continuing to use your account after that date means you accept the revised version without needing to re-sign anything.

Access depends on local law and is available only where permitted in your region. We do not override applicable Indonesian law, and certain features may be restricted depending on your specific location.

Contact us through live chat or email with your account ID and a written data request. We will respond within the timeframe stated in our privacy policy and verify your identity before releasing any records.

Raise the dispute through live chat or email, quoting your account ID and the relevant transaction or event. Our team will review the case against the current version of the terms and respond in writing.

These terms cover all activity in your account. Specific game categories — slots, live casino tables, or crash games — may carry additional conditions shown inside the game or lobby area, which form part of your overall agreement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.